Based on the core books I’ve tried to distill some basic principles for ITIL3. Principles that you can apply to your IT service Organization and that will help you to make this organization more in line with ITIL3 (and therefor hopefully more useful to the business). These are the principles:
I’m pretty sure this is not a complete list. I’ve tried to keep it short and to the point. Any suggestion for improvement is welcome. As long as it is a principle that will help an IT organization improve it services and is in line with the ITIL3 Framework.