Idwell on Service Management

Thoughts on how to design and implement IT Service Management

The IT Liberation Movement by Rob England (the IT Skeptic)

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Published in the Service Management Paper of May 26th, 2015

There is something big going down in IT. It’s hard to define it exactly but the word that best works for me is “liberation”: the IT Liberation Movement.

This industry has so over-used superlatives that most no longer have any impact or meaning. But this is genuinely a big paradigm shift in IT. For years I’ve seen its shadow, seen it moving in the distance, seen the effects, the symptoms; tried to define it, to put my finger on it. I remember saying something to this effect when discussing the big picture of IT with Fatima Cabral at PINK15 and feeeling frustrated that I couldn’t put it in more concrete terms for her.


This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers,

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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