Published in the Service Management Paper of May 26th, 2015
There is something big going down in IT. It’s hard to define it exactly but the word that best works for me is “liberation”: the IT Liberation Movement.
This industry has so over-used superlatives that most no longer have any impact or meaning. But this is genuinely a big paradigm shift in IT. For years I’ve seen its shadow, seen it moving in the distance, seen the effects, the symptoms; tried to define it, to put my finger on it. I remember saying something to this effect when discussing the big picture of IT with Fatima Cabral at PINK15 and feeeling frustrated that I couldn’t put it in more concrete terms for her.
This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers,
Idwell on Service Management 