Idwell on Service Management

Thoughts on how to design and implement IT Service Management


IT and Business Outcomes – The Pangaea Effect by Ryan Ogilvie

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Published in the Service Management Paper of May 26th, 2015

For those of who may not be aware Pangaea was a supercontinent comprised of all that we have come to know today as continents. You may have looked at a map at some point and said, “It almost looks like those continents could fit together”, in reality at one point they did, sharing flora and fauna and looking up at the same sky and stars.

Think about the ways in which IT interacts with your business today versus in the past. In the past all functions within an organization may have aligned to the business objectives with little consideration on what effort was going in to make these goals reality. Over time functions within the organization started to diverge from each other. While the business and IT (and other shared functions) still had an understanding of where the business was going, there was a gap which prevented teams from making decisions which spoke directly to achieving the business outcomes. Much like in the Pangaea example, as more time passed there were other environmental challenges which arose on the newly formed continents which in effect drove them further apart from the business.


This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers,

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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