Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Management

IT extremism strikes again: the odd resistance to bug tracking by Peter Kretzman

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Published in the Service Management Paper of May 27th, 2015

In information technology and software development, how many of our wounds are self-inflicted?

Here’s what I mean.

What I’ve seen happen, recurringly, in IT over the years and decades: idealistic but inexperienced people come along (within IT itself or in other departments within a company), to whom IT systems and issues seem to be easier than they in fact are. They are smart and earnest and oh-so-self-assured, but they also seem blissfully unburdened by much real understanding of past approaches.

— The rest of this article can be found here

This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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