Published in the Service Management Paper of May 27th, 2015
In information technology and software development, how many of our wounds are self-inflicted?
Here’s what I mean.
What I’ve seen happen, recurringly, in IT over the years and decades: idealistic but inexperienced people come along (within IT itself or in other departments within a company), to whom IT systems and issues seem to be easier than they in fact are. They are smart and earnest and oh-so-self-assured, but they also seem blissfully unburdened by much real understanding of past approaches.
— The rest of this article can be found here
This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers