Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Making space for ITSM by David Mainville

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Published in the Service Management Paper of May 27th, 2015

How to step back from your daily routine and give it the appropriate focus

In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management. At these events, I get the opportunity to meet people at every stage of their ITSM journey.

There are the newcomers eager to soak up all there is to learn about improving the business value of IT.

Then there are the intermediate Service Management practitioners who are focused on specific processes such as Incident Management or Change Management.

— The rest of this article can be found here

This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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