Published in the Service Management Paper of May 27th, 2015

How to step back from your daily routine and give it the appropriate focus

In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management. At these events, I get the opportunity to meet people at every stage of their ITSM journey.

There are the newcomers eager to soak up all there is to learn about improving the business value of IT.

Then there are the intermediate Service Management practitioners who are focused on specific processes such as Incident Management or Change Management.

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