Idwell on Service Management

Thoughts on how to design and implement IT Service Management

How to be a great service desk leader, part 1

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In his previous article, Noel Bruton identified the problems associated with service desk leadership.  Now he explains the first steps that must be taken by those who wish to lead the service desk …

Source: How to be a great service desk leader, part 1 | SITS Community

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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