The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury in the USA. In its five-year strategic plan covering the period 2009 to 2013, the Commissioner of Internal Revenue Douglas Shulman intends to succeed through investing in two strategic foundations – people and technology. After several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.

Source: Using ITIL® at the IRS: A Business Journey