Idwell on Service Management

Thoughts on how to design and implement IT Service Management

ITIL V4 is born

The Open Group has published the IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard. http://pubs.opengroup.org/it4it/refarch20/index.html

IT4IT is a real architecture model, it is well defined with logical elements and definitions of Functional Components and their relationships. It is based on four value streams:

  • Strategy to Portfolio (S2P)
  • Requirement to Deploy (R2D)
  • Request to Fulfill (R2F)
  • Detect to Correct (D2C)

 

 

Source: ITIL V4 is born | pohjoisviitta

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