ITSM and Business Intelligence: Why Do We Continue To Ignore Our Wealth of ITSM Data? January 20, 2016 by itsmdaily Leave a comment What is the case for business intelligence (BI) in IT service management (ITSM)? Stephen Mann answers this question and more. Source: ITSM and Business Intelligence: Why Do We Continue To Ignore Our Wealth of ITSM Data? Share this:EmailTweetLike this:Like Loading... Related Author: itsmdaily Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website