Idwell on Service Management

Thoughts on how to design and implement IT Service Management

ITSM and Business Intelligence: Why Do We Continue To Ignore Our Wealth of ITSM Data?

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What is the case for business intelligence (BI) in IT service management (ITSM)? Stephen Mann answers this question and more.

Source: ITSM and Business Intelligence: Why Do We Continue To Ignore Our Wealth of ITSM Data?

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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