Idwell on Service Management

Thoughts on how to design and implement IT Service Management

The incident/service request debate

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The line between an incident and a service request is often quite blurry and causes even the hardcore ITIL geeks among us to explosively disagree. As per ITIL v2, there was no such differentiation to

Source: The incident/service request debate

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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