Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Why BPM is the essential link between the IoT and CRM in the digital age 

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The service-led IoT economy needs orchestration, collaboration, and continuous optimisation for efficiency – this is where the role of BPM comes in

Source: Why BPM is the essential link between the IoT and CRM in the digital age | Information Age

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