Idwell on Service Management

Thoughts on how to design and implement IT Service Management

If IT only acts like a utility… 

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What is a “utility”? According to dictionary.com, a utility is “something useful; a useful thing; or the capacity of a commodity or a service to satisfy some human want”. Often I hear IT organizations refer to what they do as being like a utility, much like a telephone system, public transportation, or electric system.   Just … Continue reading If IT only acts like a utility… →

Source: If IT only acts like a utility… – Tedder Consulting

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