Idwell on Service Management

Thoughts on how to design and implement IT Service Management

How to transform your service desk with Knowledge Centered Support

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The Digital Revolution is creating huge opportunities for innovation and productivity in the workplace.  However, this brings significant challenges to enterprise support functions. The scope of technical support is widening as technology moves from the back-office to the front-line. As a result, support organizations are expected to provide support for an ever-wider range of technology, …

Source: How to transform your service desk with Knowledge Centered Support – BMC Blogs

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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