Idwell on Service Management

Thoughts on how to design and implement IT Service Management

ITIL & ISO 20000 | ITIL strategy: Framing the value of services (part II) 

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Understanding the impact of Utility and Warranty on service value will help you in quantifying and measuring it using methods outside ITIL framework

Source: ITIL & ISO 20000 | ITIL strategy: Framing the value of services (part II) | 20000Academy

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