Idwell on Service Management

Thoughts on how to design and implement IT Service Management

No speed without quality: How structured Problem Management drives IT stability

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RCA thinking gets results: with training and support of shared, structured processes for Problem and Incident Management, IT organizations can increase stability

Source: No speed without quality: How structured Problem Management drives IT stability – Kepner-Tregoe

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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