Idwell on Service Management

Thoughts on how to design and implement IT Service Management

3 Things You Must Consider When Automating Your Service Desk

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Many organizations already know the benefits of service desk automation – cost savings, improved efficiency and throughput, and increased customer satisfaction are all well documented outcomes of taking the time to automate. If your organization is considering an automation initiative, be sure to honestly assess these three areas before you start. IT Tooling Although not …

Source: 3 Things You Must Consider When Automating Your Service Desk – BMC Blogs

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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