Idwell on Service Management

Thoughts on how to design and implement IT Service Management

SMA Business Relationship Management is NOT about services

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If you want to be a strategic partner, your Business Relationship Management capability must be able to stay focused on value, NOT on services.

Source: SMA Business Relationship Management is NOT about services

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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