Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM

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The way to achieve the best of both worlds is through the standardisation and predictability of a formal (but agile!) approach to ITSM.

Source: Improving Today’s Dynamic IT with Machine Learning as a Formal & Agile Approach to ITSM – Computer Technology Review

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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