Idwell on Service Management

Thoughts on how to design and implement IT Service Management

What should an IT department measure?

by Leave a comment

When I think about what data I’d like to see IT operations departments measure and report, there are two key things that I think of: How happy are the users of the IT service? How much disruption are IT failures causing to business users? I recently had the pleasure of seeing a demo of the lat

From Pocket http://ift.tt/2lXv3fJ

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

Leave a Reply

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s