Putting customer experience at the heart of next-generation operating models March 18, 2017 by itsmdaily Leave a comment The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well. Digital is reshaping customer experience in almost every sector. From Pocket http://ift.tt/2mzXTlN Share this:EmailTweetLike this:Like Loading... Related Author: itsmdaily Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website