Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Putting customer experience at the heart of next-generation operating models

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The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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