The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector.
From Pocket http://ift.tt/2mzXTlN
The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector.
From Pocket http://ift.tt/2mzXTlN
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