Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Can process assessments be automated?

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Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment. ITSM promotes service-oriented thinking in IT management.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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