Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Avoiding the seven deadly sins of customer-experience transformations

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Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. Resist seven common missteps.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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