Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Why Communication is a Cornserstone of Customer Experience

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It’s been said that CX is the new competitive battlefield and brands that lead in CX put the customer front and center. If the customer is truly at the center of your CX strategy, then communication with customers must be a cornerstone of that strategy.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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