Idwell on Service Management

Thoughts on how to design and implement IT Service Management

why DevOps transformations succeed where ITSM so often doesn’t

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I’ve consulted on many ITSM initiatives and it always seemd a struggle to effect improvement: all stick and no carrot; dragging horses to the river with no interest in drinking. My DevOps consulting these days is a different experience – of happy horses following willingly and drinking their fill.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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