Idwell on Service Management

Thoughts on how to design and implement IT Service Management

DevOps represents the emergence of systems thinking in IT

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Welcome to the new world of IT: systems thinking. I’ve written before about how DevOps taught me the importance of thinking systemically (and Deming taught it to us decades ago) but it is worth calling out another aspect of this: I see IT as having gone through four generations of thinking.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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