Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Messaging, Chatbots, AI: Finding the Enterprise Opportunity

Leave a comment

The natural fit is in providing a consumer-like customer experience, but first companies must address the ‘contact center paradox.

From Pocket

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s