Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Service Introduction: The Critical Link Between IT Projects and Service Delivery

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Have you ever experienced an IT project landing into production where IT support and business users are surprised (and most likely unhappy)? Someone forgot to tell them about it? The support documents were not in place when you needed them? The service level agreement (SLA) was never agreed? Nob

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Author: itsmdaily

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