Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Chatbots: Separating the hype from reality

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Today, chatbots are one of the most common AI based enterprise applications. Most commonly used in support of customer care or for information retrieval, a chatbot is an application that is able to converse with a human via text or voice.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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