Idwell on Service Management

Thoughts on how to design and implement IT Service Management

A Fool with An ITSM Tool, Is Still a Fool

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IT help desk, and then service desk, teams have long been mesmerized by the advertised benefits of the latest service desk or IT service management (ITSM) tool, showcased to bring order to the chaotic mess in IT departments and to improve the relationships with colleagues wanting assistance.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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