Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Who Sets the Focus for ITSM Training?

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I was recently intrigued to read a blog by Paul Wilkinson about IT service management (ITSM) training: “Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?” And when Paul invited me to respond, I couldn’t resist.

From Pocket http://ift.tt/2reGlP6

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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