Idwell on Service Management

Thoughts on how to design and implement IT Service Management

5 Interesting ITSM Stats from The Latest HDI Report

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I’ve said it before and no doubt I’ll say it again (and again) – we love stats and benchmarks in IT. Probably even more than we love IT service management (ITSM) best practice based on my observations of how often different things get shared on social media.

From Pocket http://ift.tt/2rhwUhX

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Author: Paul Leenards

Service Management and ICT Strategy expert. 20 years of Experience in the ITSM, ITIL, COBIT, MOF, DevOps, Etc. Company website: http://idwell.nl Twitter: @pllnrds

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