Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Why You Need to Know Your Company’s IT Service Management Maturity Ranking

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The volume of tasks running through the service desk continues to escalate. And end users—conditioned by Amazon, Facebook and Netflix—have ever-increasing service expectations.

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Author: Paul Leenards

Service Management and ICT Strategy expert. 20 years of Experience in the ITSM, ITIL, COBIT, MOF, DevOps, Etc. Company website: http://idwell.nl Twitter: @pllnrds

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