Idwell on Service Management

Thoughts on how to design and implement IT Service Management

How to Define, Measure, and Report IT Service Availability

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Availability of IT services really matters. When services that a customer expects to be able to access aren’t available, that customer is going to be unhappy.

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Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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