Idwell on Service Management

Thoughts on how to design and implement IT Service Management

How a Stanford Ph.D. Would Approach Self-Service

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Are your people using self-service as much as you’d like them to? Probably not. Instead, they’re opening tickets, waiting around for answers, and not getting any work done. This isn’t good for anyone. It’s expensive for you, and your employees are losing productivity.

From Pocket


Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

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