Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Why Google’s CEO Is Excited About Automating Artificial Intelligence

Machine-learning experts are in short supply as companies in many industries rush to take advantage of recent strides in the power of artificial intelligence.

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The ‘cobots’ are coming. Is your IT team ready?

At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.

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How Much Innovation Should We Juice Out of Engineers?

Critics of Silicon Valley are having a bit of fun with Juicero, the San Francisco–based startup seeking to disrupt the juicing industry by selling a US$399 Wi-Fi-enabled juicer and $8 bags of fruits and vegetables. The company had raised nearly $120 million in venture capital funding.

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Talk of tech innovation is bullsh*t. Shut up and get the work done – says Linus Torvalds

OSLS Linus Torvalds believes the technology industry’s celebration of innovation is smug, self-congratulatory, and self-serving. The term of art he used was more blunt: “The innovation the industry talks about so much is bullshit,” he said. “Anybody can innovate.

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