Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Harnessing and Cultivating Innovation through Divergent Thinking

The concept of innovation has become a core competency for organisations to remain competitive within their respective industries.

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Building a Culture that Thrives on Innovation Agility

We are living in an age of disruption, where changes are accelerating making innovation a strategic and systemic necessity and competitive lever to ensure your organization’s survival and sustainability.

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Digital innovation and the passenger experience – a view from three airports

Airports are keen to improve the passenger experience and remove some of the barriers for travellers in the process. During this years Passenger Terminal Expo in Amsterdam, airports shared their progress towards a seamless journey eased by automation processes and digital innovations.

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See How This House Was 3D Printed in Just 24 Hours

3D printing is being used to produce more and more novel items: tools, art, even rudimentary human organs. What all those items have in common, though, is that they’re small. The next phase of 3D printing is to move on to things that are big. Really big. Like, as big as a house.

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An Over Emphasis on Innovation?

Technology is all about innovation.  It is almost impossible to find any tech or service provider that does not tout their ability to innovate. Innovation is exciting, new and different. But is innovation the key to success for tech companies?    I’m not sure.

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