Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Still not convinced you should be looking at BRM?

If you’re still not convinced you should be investing in BRM as a capability, then here is the sheet I presented at the itSMF chapter in Singapore. The sheet shows 3 of the top scoring ABC cards taken from  workshops with more than 3000 organizations World-wide.

From Pocket http://ift.tt/2oP1ctN

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Improving IT and Business Value with Serious Play

The team of executive directors strode purposefully into the room. Their shoulders deflating somewhat as they realized that they’d promised a two-hour slot to the corporate IT organization for a mini workshop.

From Pocket http://ift.tt/2naeeid