Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Business – IT Relationships

Behave Yourself…Or Else! When I contributed to GamingWorks’ book ‘ABC of ICT’ in 2007, little did I imagine that, ten years later, I’d be writing about the series of business-IT behaviour workshops that I have conducted across more than ten countries, and how my participants’ opinions r

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BRM, DevOps and Excellence in IT Service Management

To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.

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The Rise of DIY App Builder Platforms in the Enterprise

The following is a guest contributed post from Ross Brown, Content Marketing Manager at Fliplet. Recent statistics have confirmed that more businesses than ever are creating enterprise apps, so it’s no surprise that the number of app development agencies and app builder tools has soared.

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What does IT Value Look Like?

If we don’t know, then how can we deliver it? Question: Why do we struggle so much in understanding and demonstrating VALUE with IT?  Notice I did not say WITHIN IT. This is not simply an IT issue. It crosses the CHASM that is held in place by both Business & IT.

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The Business Relationship Manager

The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.

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