Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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DevOps Can’t Happen Without Education

The emergence of DevOps practices means IT pros must expand their skills and the companies they work for must help foster that learning.

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6 Reasons Why DevOps Transformations Fail

DevOps is the hottest buzzword in the world of service delivery. More and more organizations are jumping onto the DevOps bandwagon in the hope of transforming their broken product delivery pipeline. And yet, not many people know what exactly DevOps is.

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Simulating DevOps to Discover the ‘Culture Thingy’

DevOps … is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes.

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10 Top Tips for Better Release Management

You’re definitely not a happy bunny (and this is thankfully the polite way of expressing it). Why? Because poor releases, and the associated outages, are hurting the business, causing delays, and demoralizing the team (after all no one likes to fail or to look bad in the eyes of their colleagues).

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