Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Starting and Scaling DevOps in the Enterprise: Get the Map to Guide You on Your Path

Recently, I had the pleasure of participating in Electric Cloud’s Continuous Discussions (#c9d9) community podcast – discussing scaling Agile and DevOps in the enterprise. The topic is near and dear to my heart, as I’ve spent my entire career – at HP LaserJet, Macy’s.

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Reinventing How Teams Deliver Software as Products for the Digital World

Are you still using the same way for your lean IT team to deliver digital experiences?   And will you be ready when three-quarters of digital business leaders pivoted from project to product portfolio management by 2020, and the product model will outperform in both customer satisfaction and busi

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