Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Reinventing How Teams Deliver Software as Products for the Digital World

Are you still using the same way for your lean IT team to deliver digital experiences?   And will you be ready when three-quarters of digital business leaders pivoted from project to product portfolio management by 2020, and the product model will outperform in both customer satisfaction and busi

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In this era of rapid digital transformation, enterprise-wide ERP process automation matters more than ever. Here’s why

The car you drive, the food you eat, the clothes you wear and the phone calls you make are all touched by an enterprise resource planning (ERP) system. Whether it’s Oracle, SAP or another supplier, the ERP software and processes manage the back-office functions of every major industry.

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