Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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IT and the Business – A Worrying State of Affairs

I recently made a 3-week whirlwind tour to a number of destinations (Germany, Bratislava, UK (London & Manchester), Poland, Mexico, Norway and the Netherlands, reaching out to around 650 people from different organizations.

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5 Team Skills That Make DevOps a Success

When starting their DevOps journey, your team will discover it needs to develop some new skills. Most likely the team is good at typing code and solving issues, but what about the soft skills?

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Starting and Scaling DevOps in the Enterprise: Get the Map to Guide You on Your Path

Recently, I had the pleasure of participating in Electric Cloud’s Continuous Discussions (#c9d9) community podcast – discussing scaling Agile and DevOps in the enterprise. The topic is near and dear to my heart, as I’ve spent my entire career – at HP LaserJet, Macy’s.

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