When starting their DevOps journey, your team will discover it needs to develop some new skills. Most likely the team is good at typing code and solving issues, but what about the soft skills?
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Category Archives: digital organization
Artificial Intelligence on the Assembly Line
When Anna-Katrina Shedletsky was working as an engineer at Apple, she often found herself traveling overseas and spending weeks at the factory to fix a problem on an electronics assembly line. Finding the root cause of an anomaly can be like finding a needle in a haystack.
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Identify Bottlenecks in Your Agile and DevOps Processes: An Interview with Tanya Kravtsov
Josiah Renaudin: Welcome back to another TechWell interview. Today I’m joined by Tanya Kravtsov, a director of QA at Audible and keynote speaker at this year’s Agile Dev, Better Software & DevOps West conference. Tanya, thank you very much for joining us.
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How to Define, Measure, and Report IT Service Availability
Availability of IT services really matters. When services that a customer expects to be able to access aren’t available, that customer is going to be unhappy.
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Learn From the Rise and Fall of Uber’s Customer Experience : Augie Ray
For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.
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The Doyle Report: Do You Have What It Takes to be a Virtual CDO?
What do Nike, Warner Bros. and The Hartford all have in common? For one thing, they all have Chief Digital Officers (CDOs).
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ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes
Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and manage IT services, and the operating and IT service management (ITSM) models used in doing it.
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Business-Provider Maturity Model
In today’s business climate it is imperative that the IT Service Provider not only understand what the business strategy is, but be able to initiate and deliver services that not only support it, but help to shape it.
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Good Attitudes Are Still Prevalent in ITSM
I’ve been a regular attendee at the Service Desk and IT Support Show (SITS) in London for a few years. And this year was yet another busy and fun event.
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5 Interesting ITSM Stats from The Latest HDI Report
I’ve said it before and no doubt I’ll say it again (and again) – we love stats and benchmarks in IT. Probably even more than we love IT service management (ITSM) best practice based on my observations of how often different things get shared on social media.
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Idwell on Service Management 