Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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DevOps Can’t Happen Without Education

The emergence of DevOps practices means IT pros must expand their skills and the companies they work for must help foster that learning.

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Simulating DevOps to Discover the ‘Culture Thingy’

DevOps … is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes.

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How a Stanford Ph.D. Would Approach Self-Service

Are your people using self-service as much as you’d like them to? Probably not. Instead, they’re opening tickets, waiting around for answers, and not getting any work done. This isn’t good for anyone. It’s expensive for you, and your employees are losing productivity.

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