Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Artificial Intelligence and Machine Learning – buzzword bingo

The most used buzzwords so far in 2017 are Artificial Intelligence (AI) and Machine Learning (ML) but it is becoming clear that their use covers widely disparate situations including analytics, autonomous cars, cyber security, IoT, marketing, digital assistants and the father of it all – big data.

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This Is the Dawn of Brain Tech, But How Far Can It Go?

What distinguishes Elon Musk’s reputation as an entrepreneur is that any venture he takes on comes from a bold and inspiring vision for the future of our species. Not long ago, Musk announced a new company, Neuralink, with the goal of merging the human mind with AI.

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Collaboration Overload Is a Symptom of a Deeper Organizational Problem

Many leaders are now aware of the dangers of collaboration overload and collaboration-tool overload in the workplace. The evidence continues to mount that, for many organizations, the costs associated with meetings, emails, IMs and other forms of workforce collaboration now exceed the benefits.

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