Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Humans Are Still Better Than Robots At These Jobs

A McKinsey report from Michael Chui, James Manyika, and Mehdi Miremadi looked at the detailed work activities of more than 800 occupations across 54 countries to study the technical potential for automation and found that almost half of work activities globally could be automated using current techn

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Will a Robot Find me a Job? – The Rise of Artificial Intelligence in Human Resources

AI a match for human recruiters Many people have been asking “will a robot take my job?” A recent competition may leave you asking “will a robot find me my next job?” Brilent’s artificial intelligence (AI) based talent recruitment software recently placed in the Top 3 against a field of 8

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G20 on blockchain: Essential to build accountable digital economy for all

Bitcoin, as a digital asset, may have been scrutinized around the globe but it the core idea or rather software that gives life to this monster – the blockchain – has increasingly gained acceptance around the globe and is now its benefits are officially recognized by the G20 group of countries.

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