Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Humans Are Still Better Than Robots At These Jobs

A McKinsey report from Michael Chui, James Manyika, and Mehdi Miremadi looked at the detailed work activities of more than 800 occupations across 54 countries to study the technical potential for automation and found that almost half of work activities globally could be automated using current techn

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Will a Robot Find me a Job? – The Rise of Artificial Intelligence in Human Resources

AI a match for human recruiters Many people have been asking “will a robot take my job?” A recent competition may leave you asking “will a robot find me my next job?” Brilent’s artificial intelligence (AI) based talent recruitment software recently placed in the Top 3 against a field of 8

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See How This House Was 3D Printed in Just 24 Hours

3D printing is being used to produce more and more novel items: tools, art, even rudimentary human organs. What all those items have in common, though, is that they’re small. The next phase of 3D printing is to move on to things that are big. Really big. Like, as big as a house.

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