Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Cybersecurity and Responsibility in the Organization

Data breaches are frequently followed by executive turnover and, increasingly, class-action lawsuits. Should the CISO reporting structure be changed to improve cyber security and breach accountability? Data breaches and the costs associated with them are on the rise.

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Why you need an enterprise architect

What is an enterprise architect? As more enterprises tackle digital transformation and recognize the value of aligning their IT strategy, technology and processes with broader business goals, there’s a growing need for talented pros who can reduce complexity, establish solid technology processes an

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