Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Leaner, Faster, and Better with DevOps

As companies build their teams, they should keep several points in mind. Implementing DevOps changes the skills that employees will need. Operations personnel, for example, will no longer configure environments manually; instead they will need to write scripts that automate configuration.

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Enterprise Architecture: Why aren’t more organizations moving from good to great?

Gartner publishes thought provoking research on the discipline of enterprise architecture. We aid our clients in developing their vision to stage planning a Business-Outcome-Driven Enterprise Architecture. We even provide a toolkit to help determine your business scope and focus.

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Some cultural change principles I have learned

Here are a few things I seem to be saying a lot lately, while immersed in driving DevOps transformations. 1) Patience patience patience. Some people have to see and feel it to believe it. It takes years to change a corporate culture, to bring everyone along. 2) Evolution not revolution.

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