Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Mastering the Role of Products in the Digital Era

What is a Product in today Digital World?  and are you getting maximum value from Digital business platforms across product lines and ecosystems? Is your product an ongoing commitment to serve customers’ needs and meet business objectives, or just to delivering a particular set of features.

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Digital Transformation Basics for ITSM Pros

Digital transformation is one of the most important organizational topics right now. It promises to revolutionize the way that technology is used by businesses, opening new market sectors, improving customer experience, and helping organizations redefine the products and services they deliver.

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Digital transformation is difficult, but is it enough?

Transforming a company’s culture, people, processes, tools and business models is a lengthy and complex task.  The benefits from digital transformation can take years to realise, and while a change programme is running, it’s a sure thing that our competitors aren’t standing still.

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In this era of rapid digital transformation, enterprise-wide ERP process automation matters more than ever. Here’s why

The car you drive, the food you eat, the clothes you wear and the phone calls you make are all touched by an enterprise resource planning (ERP) system. Whether it’s Oracle, SAP or another supplier, the ERP software and processes manage the back-office functions of every major industry.

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