Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Thinking Beyond the Cloud with Digital Applications

Digital applications create the software foundation on which enterprise organizations’ digital business models are being built.

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Will a Robot Find me a Job? – The Rise of Artificial Intelligence in Human Resources

AI a match for human recruiters Many people have been asking “will a robot take my job?” A recent competition may leave you asking “will a robot find me my next job?” Brilent’s artificial intelligence (AI) based talent recruitment software recently placed in the Top 3 against a field of 8

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Welcome to the future – ITSM Automation and the impact on the service desk

On February 23, 2017, Scott Knox and I led a discussion for a Vivit webinar to discuss and share what the latest industry trends and developments mean for IT Service Management and the service desk organization. What can you expect from the webinar recording?

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