AI a match for human recruiters Many people have been asking “will a robot take my job?” A recent competition may leave you asking “will a robot find me my next job?” Brilent’s artificial intelligence (AI) based talent recruitment software recently placed in the Top 3 against a field of 8
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Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed. It is no longer an option to respond to your customers’ questions or complaints after 24 or more hours because they expect instant responses.
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On February 23, 2017, Scott Knox and I led a discussion for a Vivit webinar to discuss and share what the latest industry trends and developments mean for IT Service Management and the service desk organization. What can you expect from the webinar recording?
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Soul Machines made this chatbot for the Australian government to help people get information about disability services.
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Two months into his presidency, we still don’t know what Donald Trump’s promise to put America first will mean in cyberspace, where hackers have repeatedly exposed the nation as vulnerable.
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Sustainability efforts are material to investors only to the extent they affect cash flows. What matters depends on the industry.
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Cognitive computing is a term you’re bound to be hearing more and more often. Here’s what it means — and how it overlaps with fields like big data, Internet of Things and machine learning.
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Robotic Process Automation (RPA) is here, it is not going away and the adoption of software robots to improve efficiency and increase profitability is going to be increasingly on the radar of organizations globally.
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Working in IT, and particularly in IT support, can be a challenge. After all, you only usually get to speak with your customers when they have an issue and contact the service desk, they want something new, or you’re reviewing the month’s IT performance “by exception.
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Idwell on Service Management