Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

G20 on blockchain: Essential to build accountable digital economy for all

Bitcoin, as a digital asset, may have been scrutinized around the globe but it the core idea or rather software that gives life to this monster – the blockchain – has increasingly gained acceptance around the globe and is now its benefits are officially recognized by the G20 group of countries.

From Pocket http://ift.tt/2mrMMQy


Leave a comment

Business – IT Relationships

Behave Yourself…Or Else! When I contributed to GamingWorks’ book ‘ABC of ICT’ in 2007, little did I imagine that, ten years later, I’d be writing about the series of business-IT behaviour workshops that I have conducted across more than ten countries, and how my participants’ opinions r

From Pocket http://ift.tt/2mrRMok


Leave a comment

An Interview with Jonathan Fletcher, CTO at Hiscox Insurance

What an excellent lineup of speakers we have booked for DevOps Enterprise Summit (DOES17) London! If you have not had a chance to check out the list for yourself, you can watch this short video to see who else will be speaking at this year’s conference.

From Pocket http://ift.tt/2nwiL24


Leave a comment

Build Culture by Building Habits

The culture within an organization isn’t built overnight. It doesn’t happen after that great employee conference you just had. It happens methodically over time. Culture isn’t an event; it is a process. As with anything worthwhile in life, it requires consistent effort.

From Pocket http://ift.tt/2n8BXBF


Leave a comment

IDC Insights Launches Worldwide Digital Transformation (DX) Strategies Taxonomy

Press Release 20 Mar 2017 – International Data Corporation (IDC) today announced the roll-out of the IDC Digital Transformation (DX) Taxonomy across industry verticals represented by 14 Digital Missions, 60 Strategic Priorities, 160 Programs, and over 450 specific Use Cases.

From Pocket http://ift.tt/2mL9nDR


Leave a comment

Digital innovation and the passenger experience – a view from three airports

Airports are keen to improve the passenger experience and remove some of the barriers for travellers in the process. During this years Passenger Terminal Expo in Amsterdam, airports shared their progress towards a seamless journey eased by automation processes and digital innovations.

From Pocket http://ift.tt/2nJVMxN