Cowboy IT service management (ITSM) consultants – there are too many of them out there. Just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t make them good.
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At first, it was just a whisper. Someone from Marketing was complaining to a colleague from Sales about the new home-grown sales and marketing automation system that IT installed last year.
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The IT infrastructure landscape is evolving rapidly. What will it look like in 2020?
When people think of enterprise IT infrastructure, they often imagine racks of hardware locked away in data centers and basements.
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