Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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It’s Time to Stop Inviting Cowboy Consultants to the ITSM Rodeo

Cowboy IT service management (ITSM) consultants – there are too many of them out there. Just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t make them good.

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Think you’ve created an agile business culture? Not so fast

At first, it was just a whisper. Someone from Marketing was complaining to a colleague from Sales about the new home-grown sales and marketing automation system that IT installed last year.

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